SEMESTER I
Pelayanan Prima - Mediafire ( 1,3 Mb )
UTS
Presentasi Kelompok 3 dan 4 - Mediafire ( 1,90 Mb ) [ ZIP file ]
Presentasi (Managing Customers and Expectations) - Mediafire ( 65 Kb ) [ pptx ]
Chapter 1,3,5 dan 6 - Mediafire ( 2,44 Mb ) [ ZIP file ]
SEMESTER 2
Karakteristik Orang Asia - Mediafire ( 70 Kb ) [pptx]
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